Work For First Book Canada

We are hiring for one temporary position.

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Job Posting: E-Commerce Operations Coordinator

About The Position 

First Book Canada is looking for an experienced, e-commerce coordinator to lead the refinement and expansion of our online marketplace operation. The ideal candidate is strategic, analytical, and results driven. You will own all e-commerce logistics in a national network, including management of all physical and data transfer logistics and systems. This involves managing the flow of books and resources including procurement, production, tracking and reporting, distribution, and delivery. You will partner closely with teams in Operations, Finance, and IT to develop merchandising plans to support First Book Canada’s growth.   

What You Will Do 

Inventory and Distribution Management (40%) 

• Ensure end-to-end product supply is managed to identify any potential risks and develop contingency plans. Initiate & lead supply prioritization/de-risk discussions during constrained periods. 
• Continuously improve the supply chain to successfully manage the complexities of the First Book Canada Network, including lead time reduction, supplier responsiveness, on-time delivery. 
• Manage title research and image curation for new books selected for the First Book Canada Marketplace on an ongoing basis. 

Order and Customer Management (30%) 

• Serve as the main point of contact for supply chain inquiries, including order fulfillment, delivery updates, and issue resolution. 
• Support the First Book Canada team to process and modify purchase orders to meet operational priorities. 
• Manage the inventory process for new book titles including purchase order submission to warehouse receiving. 

Client and Stakeholder Communication (20%) 

• Monitor and communicate supplier performance in fulfilment, defects, and returns. Initiate corrective actions and improvement with internal stakeholders as required. 
• Facilitate and actively participate in meetings with clients, vendors, and stakeholders to address supply chain challenges and align strategies. 

Sales Analysis (10%) 

• Support First Book Canada’s E-Commerce team to develop detailed sales reports and financial analyses to provide key performance metrics and actionable insights. 
• Analyze historical sales trends and market data to support accurate forecasts and strategic planning. 

Qualification, Experience and Skills 

• Bachelor’s degree in business, commerce, supply chain management, or a related field. 
• Demonstrated skills in project management and warehouse fulfillment or e-commerce. 
• Proven experience in managing purchase orders, monitoring delivery performance, and collaborating on inventory allocation and management. 
• Advanced Microsoft Excel skills (e.g., pivot tables). 
• Strong working knowledge of SAP and CRM modules for data management and reporting. Knowledge of Salesforce and Magento is considered an asset. 
• Excellent oral and written communication skills with the ability to manage multiple tasks and set priorities effectively. 
• Detail-oriented, highly organized, and adaptable in a fast-paced environment. 
• Strong analytical and problem-solving skills, with experience in forecasting, financial analysis, and market trend reporting. 
• Proficient communications in English are essential; French proficiency would be an asset. 

Additional Details 

Full-time 6 month contract with potential for full-time employment, hybrid work structure with minimum two days in downtown Toronto office. Start date as soon as possible. 

Supervision and mentoring will ensure you are supported effectively in a learning environment. An open-door policy provides access to support as needed. The coordinator will work closely with all First Book Canada staff, and report to the e-Commerce & Data Manager. Compensation will be commensurate with scope and experience. 

How to Apply 

Please provide a cover letter and CV outlining your interest to hfarquharson@firstbook.org with the subject line: “E-Commerce Operations Coordinator Application – [Full Name]” 

An Equal Employment Opportunity Employer

First Book Canada treats every employee with dignity and respect. As an equal opportunity employer, First Book Canada is dedicated to a policy of non-discrimination in every facet of employment. We strive to choose the best-qualified individuals based on job-related qualifications, regardless of race, colour, age, sex, national origin, citizenship status, handicap, religion, marital status, personal appearance, political affiliation, sexual orientation, family responsibilities or matriculation. Employment decisions are based on skill, ability, commitment to teamwork, dependability, dedication, professional conduct, productivity, flexibility, good attendance and quality of service and work.